SERVICE

General

Q: Does Recaro have a factory outlet in Kirchheim?

A: RECARO has a showroom in Kirchheim/Teck where all seats, motorsports shells and commercial vehicle, are exhibited. You can have a consultation by arrangement. But you can also contact our Importer in your country. Details can be found on our Webiste under [Service/Dealersearch].


Q: Where do I find a RECARO dealer nearby?

A: Please contact our importer in your country. You can find more details by visiting the “Dealer Search” page of the RECARO website.


Q: Does RECARO also sell "factory seconds" seats, or seats with minor imperfections for less?

A: No. At RECARO, there is no such thing as "factory seconds". Our high standards of quality preclude such products.


Q: Where can I try sitting in a RECARO seat?

A: You can try out RECARO seats in our retail store in Kirchheim/Teck, or at any authorized RECARO dealer or service partner. Prior to visiting an authorized RECARO dealer or service partner, you should contact them to inquire whether they have the seat that interests you on hand for testing. You can find an authorized RECARO dealer or service partner in your area by visiting the Service page of the RECARO website.


Q: What is the difference between a RECARO dealer and a RECARO service partner?

A: RECARO dealers distribute RECARO seats and are often able to install them. A RECARO service partner can install seats and also do repairs. Normally RECARO service partners have a wider range of sample seats on site.


Q: Where can I have my RECARO seat repaired?

A: To have your seat repaired, please contact an authorized RECARO dealer in your country. You can find an authorized RECARO dealer by visiting the “Dealer Search” page on the RECARO website.


Q: How do I maintain my leather seat?

A: RECARO recommends the usage of a colourless leather-cream once a year. Let it work itself in overnight, then polish. As leather is a natural product, small colour change is possible.

FREQUENTLY ASKED QUESTIONS ABOUT OUR AFTERMARKET CAR SEATS

Q: Where do I find a RECARO dealer nearby?

A: Please contact our importer in your country. You can find more details by visiting the “Dealer Search” page of the RECARO website.


Q: Where can I try sitting in a RECARO seat?

A: You can try out RECARO seats in our retail store in Kirchheim/Teck, or at any authorized RECARO dealer or service partner. Prior to visiting an authorized RECARO dealer or service partner, you should contact them to inquire whether they have the seat that interests you on hand for testing. You can find an authorized RECARO dealer or service partner in your area by visiting the Service page of the RECARO website


Q: Which seats fit into which cars?

A: RECARO offers seats for a wide range of cars. The compatibility list can be found here. Alternatively, you can use the “Carfinder” under www.shop.recaro-automotive.com to find out which seats fit into your car.


Q: How long does the delivery of a seat take?


A: The delivery time depends on the type of seat you order. Standard versions are available in a short time from authorised RECARO dealers or service partners. The delivery time for customised seats is about 8 weeks. You can find an authorised RECARO dealer or service partner in your country by visiting the Dealer Search page of the RECARO website.


Q: I have back problems. Which RECARO seat do you recommend?

A: All RECARO seats are ergonomic seats, suited for people with back problems. To find the perfect seat, we generally recommend that you try our range of seats at one of our RECARO dealers or service partners before purchasing.


Q: Where can I find an ABE for RECARO seat type XY?

A: All the latest versions of ABEs for RECARO seats can be found here.



Q: Is a "TüV" approval necessary when installing a RECARO seat?

A: Installation of a RECARO seat does always have to be confirmed by a TüV-member, according to German StVZO, § 19. This has to be confirmed by a separate document, which has to be carried in the car like the ABE. TüV-registration is mandatory in case of imperative changes (i.e. modifications for disabled persons).


Q: Is it possible to upgrade the car XY with a RECARO seat?

A: RECARO offers seats for a wide range of cars. To find out which RECARO seat fits into your car, please check our baseframe list on the RECARO homepage under [service/downloads/brochures/baseframes] or the [Carfinder].


Q: Are RECARO seats available in the original seat cover material of my car?

A: All seat cover materials other than the ones mentioned in "RECARO seat cover" must be sourced by the customers themselves. In some countries, the original car seat covers may not be available. Please check with your authorized RECARO dealer.


Q: What is the lifetime of a RECARO seat?

A: RECARO stands for high quality. Depending on usage and care your RECARO seat is a long lasting quality product. Taxidriver Dieter Gutzlaff has his RECARO Idealseat in use for the last 40 years, having driven more than 2 million kilometres so far.



Q: The covers of my OEM seat are old and used. Are such covers still available?

A: Please contact your car dealer. OEM spare parts are only available through the dealer network of the car manufacturers.


Q: Is it possible to re-cover a RECARO seat?

A: It is possible to re-cover a RECARO seat. Please contact an authorized RECARO dealer in your country. He will re-cover your seat for you. Here you can find an authorized RECARO dealer.


Q: Does RECARO offer a seat with memory function?

A: No. Due to low demand RECARO does not offer a seat with memory function.


Q: On which type of RECARO seats can an armrest be fixed?

A: RECARO offers an armrest for the Ergomed and Specialist seats.


Q: Are RECARO seats height-adjustable?

A: Yes, but not all of the seats. The RECARO Ergomed E and ES, RECARO Style Sportline and Topline, as well as the RECARO Sport Sportline and Topline are height-adjustable.


Q: Is it possible to use a RECARO seat after an accident?

A: For safety reasons RECARO does not recommend using a RECARO seat after an accident.


FREQUENTLY ASKED QUESTIONS ABOUT OUR RACING SEATS

Q: Can RECARO racing seats with FIA homologation be used in road traffic?

No, RECARO racing seats with FIA homologation do not have a General Type Approval (ABE) and therefore cannot be used in road traffic. However, RECARO offers the racing seat Pole Position ABE, which is licensed for road use.



Q: Are RECARO racing seats also produced in Germany?

A: Yes, production of the racing seats takes place exclusively in Kirchheim/Teck.



Q: Does RECARO also sell "factory seconds" seats, or seats with minor imperfections for less?

A: No. At RECARO, there is no such thing as "factory seconds". Our high standards of quality preclude such products.

FREQUENTLY ASKED QUESTIONS ABOUT OUR COMMERCIAL VEHICLE SEATS

Q: How do RECARO commercial vehicle seats differ from those of competitors?

A: The seats, which were developed and engineered by RECARO Automotive Seating, have proven themselves in extensive testing (entailing over 1.5 million km) to be significantly more robust, durable, safer, more ergonomic and more comfortable than the products currently offered by competitors. They are also equipped with additional features, such as a 120 mm (4.7 inch) height adjustment setting.


Q: Where can I try sitting in a RECARO seat?

A: You can try out RECARO seats in our retail store in Kirchheim/Teck, or at any authorized RECARO dealer or service partner. Prior to visiting an authorized RECARO dealer or service partner, you should contact them to inquire whether they have the seat that interests you on hand for testing. You can find an authorized RECARO dealer or service partner in your area by visiting the Service.


Q: How much do RECARO commercial vehicle seats cost?

A: A price list for the seats as well as accessories and special equipment is available here.


Q: How do I benefit by submitting the Product Registration form for my RECARO commercial vehicle seat?

A: By completing the Product Registration, your purchased product’s warranty will be extended at no charge from 2 to 3 years. In addition, you become a member of the RECARO Club, allowing you to take advantage of an extensive range of additional offers. Click here for Product Registration.


Q: Does RECARO also sell "factory seconds" seats, or seats with minor imperfections for less?

A: No. At RECARO, there is no such thing as "factory seconds". Our high standards of quality preclude such products.

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